Privacy Policy

Family Furniture ABN 60 566 099 493

What personal information is collected by Family Furniture?

Family Furniture collects personal information that it considers necessary for it, or its related bodies corporate to provide the range of services they offer.

Personal information collected by Family Furniture may include:
a) your name, address and contact details
b) bank account and credit account details
c) user IDs and passwords
d) the services provided to you
e) records of communications with Family FurnitureHow is personal information collected?

Family Furniture collects personal information directly from you when you provide information directly to Family Furniture in person, by phone or in writing (whether electronic or otherwise).

How is personal information used?

Your personal information may be used for the following purposes:
a) to provide the services requested by you
b) to manage those services including customer service and billing
c) to research, develop and improve services provided by Family Furniture
d) to conduct surveys to determine use and satisfaction with services provided by Family Furniture
e) to generate statistics in relation to the Family Furniture Websites
f) to promote and market special offers and other services to you
a. If you do not want to receive these please let us know by clicking on the “contact us” link at the bottom of this page and advising us that you would like to “opt out”.
In addition, all our email communications to you will include a way for you to “opt out” of receiving further emails.
g) for other reasonable purposes connected with the operation of

How is personal information disclosed?

Family Furniture may disclose personal information to other individuals and organisations, but only for purposes associated with our business and, in particular, the delivery of services to you and other customers. The individuals and organisations to which we may disclose personal information for these purposes include:

a) Family Furniture staff and related bodies corporate
b) outsourced service providers who assist Family Furniture to provide its services including:
(i) information technology providers
(ii) marketing and market research advisers
(iii) professional advisers
c) organisations involved in a sale/transfer of Family Furniture assets, business or shares
d) government and regulatory authorities as required by law

How to access your personal information

If you want to access or correct your personal information or if you have a problem or complaint please contact us using the link at the bottom of this page.

What if you don’t provide personal information?

If you choose not to provide personal information when requested, Family Furniture may not be able to provide you with the full range of Family Furniture services.


Family Furniture takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure.

A cookie file can contain information, such as a userID, that the Websites uses to track the pages you have visited. Family Furniture reserves the right to track the use of its Websites through the use of cookies. You can set your browser to notify you when you receive a cookie, providing you with the opportunity to either accept or reject it, and we encourage you to do so.

Transborder Data Flows

It is possible that Family Furniture may transmit some personal information which it collects to a destination overseas, in accordance with its normal commercial operations. Some overseas jurisdictions lack the same level of privacy protection as Australia. If you require further information about our current intentions regarding overseas transmission and storage of data, please contact us.

How this policy changes

This policy may change over time. All changes will be published on this Website.

For further information

For further information about our privacy policy, you should email us at [email protected]